PRIVACY POLICY

Introduction

Welcome to Genescor. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice outlines how we collect, use, disclose, and safeguard your personal data when you use our telemedicine platform. Please read this notice carefully to understand our practices and your rights.

Information We Collect

We collect various types of information to provide our services effectively. This information includes:

  • Personal Information: Name, date of birth, contact information (email, phone number, address etc.) and government-issued ID (if required by law).
  • Health Information: Medical history, health conditions, treatment plans, prescriptions, and other health-related data you provide during consultations.
  • Technical Information: Device information, IP address, browser type, and usage data collected through cookies and similar tracking technologies.
  • Communication Data: Records of your interactions with our platform, including chat logs, call recordings, and messages exchanged during consultations.

How We Use Your Information

We use your information for the following purposes:

  • Providing Telemedicine and Telepharmacy Services: To connect you with healthcare providers, manage appointments, pharmaceutical care, and facilitate consultations.
  • Improving Services: To enhance the quality of our platform, personalize your experience, and conduct research and analysis.
  • Communication: To send you appointments reminders, updates, newsletters and important information related to your healthcare.
  • Legal and Regulatory Compliance: To comply with applicable laws, regulations, and industry standards.
  • To process payments and invoices (if applicable)

Sharing Your Information

We may share your information with:

  • Healthcare Providers: To facilitate telemedicine and telepharmacy consultations and provide you with appropriate medical care.
  • Third-party Service Providers: To assist in platform maintenance, data storage, and technical support.
  • Legal Requirements: When required by law or in response to a valid legal request.
  • Sponsors and Partners: To help in delivering our services.

Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the Genescor website and all database applications, services, tools and physical contact with us regardless of how you access or use them.

If you have created a username, identification code, password or any other piece of information as part of our access security measures, you must treat such information as confidential, and you must not disclose it to any third party. We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Conditions. If you know or suspect that anyone other than you know your security details, you must promptly notify us.

Your privacy rights include but not limited to:

  • Access: You can request access to your personal information held by us
  • Correction: You can request corrections to any inaccurate information or incomplete data we have about you.
  • Withdraw Consent: You can withdraw your consent to data processing at any time.
  • Deletion: You can request the deletion of your data unless it conflicts with legal obligations
  • Rights to object to processing of your data
  • Rights to restrict processing of your data.
  • Rights to data portability
  • Rights to be informed: It is about providing individuals with clear and concise information about what you do with their personal data.
  • Lodge a complaint with the relevant data protection authority

Data Confidentiality Rights

Your information is regarded as confidential and will not be divulged to any third party except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments. While Genescor is responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details, adherence with physical security protocols on our premises, dealing with only authorized officers of the Agency.

Security Measures

We employ robust security measures to protect your data from unauthorized access, disclosure, alteration, and destruction.

We will always hold your information securely. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission.

Genescor has also taken measures to comply with global Information Security Management Systems (ISMS) and we therefore have put in place digital and physical security measures to limit or eliminate possibilities of data privacy breach incidents.

Cookies

Cookies are small files placed on your computer’s hard drive that enables the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present contents, options or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required by law.

Updates to this Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes through the platform or other appropriate means.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Notice, please contact us at:

info@genescor.com,accounts@genescor.com

Consent

You accept this Privacy Policy when you give consent upon access to our platforms, or use our services, content, features, technologies or functions offered on our website, digital platforms or visit any of our offices for official or non-official purposes (collectively “Genescor services”). This Policy governs the use of Genescor services and intervention projects by our users and stakeholders unless otherwise agreed through written contract.  We may amend this Privacy Policy at any time by posting a revised version on our website or placing such notice at conspicuous points at our office facilities. The revised version will be effective 7-days after publication.

Links to Other Websites and Premises

Certain transaction processing channels may require links to other websites or Organisations other than ours. Please note that Genescor is not responsible and has no control over websites outside its domain. We do not monitor or review the content of other party’s websites which are linked from our website or media platforms. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us, and Genescor should not be regarded as the publisher of such opinions or materials. Please be aware that we are not responsible for the privacy practices, or content of these sites. We encourage our users to be aware of when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Genescor will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Thank you for choosing Genescor. We are dedicated to protecting your privacy and providing you with convenient and secure telemedicine and telepharmacy services.